Managed IT Services
Lubbock, TX
24/7 Help Desk • Remote Monitoring • Proactive Maintenance
Managed IT Services for Lubbock Businesses
Nova Titan Systems provides managed IT services in Lubbock, TX for businesses that need reliable, proactive IT support without hiring full-time IT staff. As a managed service provider (MSP), we handle all your technology needs with 24/7 monitoring, unlimited help desk support, and predictable monthly pricing.
Whether you're a 10-person accounting firm in Southwest Lubbock, a 50-employee medical practice near Texas Tech, or a growing manufacturing operation, our managed IT services provide enterprise-level support scaled for small and medium businesses throughout Lubbock and West Texas.
Based locally in Lubbock with 95+ managed IT clients, we combine remote monitoring and support with on-site service when needed. Our team proactively manages your IT infrastructure, preventing problems before they impact your business operations.
Managed IT Services Included
24/7 Help Desk
Round-the-clock IT support for your Lubbock business. Phone, email, and remote support available 24/7/365.
- Unlimited support tickets
- 15-minute response time
- Remote troubleshooting
- User training
Remote Monitoring
Proactive monitoring of all servers, workstations, and network devices at your Lubbock location.
- 24/7 system monitoring
- Automated alerts
- Performance tracking
- Capacity planning
Patch Management
Automated updates and security patches for Windows, Office, and critical business applications.
- Automated patching
- Security updates
- Testing & validation
- Rollback capability
Cloud Management
Microsoft 365, Azure, AWS management. Email, file storage, and cloud application support.
- Microsoft 365 admin
- Email management
- Cloud backup
- OneDrive/SharePoint
Security Management
Antivirus, firewall management, security monitoring, and threat detection for Lubbock businesses.
- Endpoint protection
- Firewall monitoring
- Threat detection
- Security reports
Backup & Recovery
Automated daily backups with fast recovery for ransomware protection and disaster recovery.
- Daily automated backups
- Cloud + local storage
- Fast recovery
- Backup testing
Managed IT Pricing for Lubbock Businesses
Essential
- 24/7 help desk support
- Remote monitoring
- Patch management
- Antivirus management
- Monthly reports
5 user minimum
Professional
- Everything in Essential
- Cloud backup included
- Security monitoring
- Quarterly on-site visits
- Priority support
Most businesses choose this
Enterprise
- Everything in Professional
- Dedicated account manager
- Compliance consulting
- Custom SLA
- Strategic IT planning
25+ users or multi-site
Managed IT Services FAQ
How much do managed IT services cost in Lubbock?
Managed IT services in Lubbock typically cost $99-$149 per user per month depending on services included. Most Lubbock businesses with 10-25 employees pay $1,500-$3,000/month for complete managed IT services including 24/7 support, monitoring, backups, and security. This replaces hiring a full-time IT person ($50,000-$70,000/year salary).
What's included in managed IT services?
Our Lubbock managed IT services include 24/7 help desk support, remote monitoring of all devices, automated patch management, antivirus/security management, cloud backup, email management (Microsoft 365), network monitoring, and monthly reports. On-site support in Lubbock is available when remote support isn't sufficient.
Do you provide on-site support in Lubbock?
Yes, we're based in Lubbock at 1307 59th St and provide on-site support when needed. While 90% of issues are resolved remotely, our technicians can be at your Lubbock location same-day for hardware issues, network problems, or projects requiring physical presence.
How quickly do you respond to support requests?
We guarantee 15-minute response times for all support tickets during business hours, with 24/7 emergency support available. Critical issues (server down, network outage) receive immediate attention. Non-critical requests are typically resolved within 2-4 hours.
Can you manage our existing IT equipment?
Yes, we take over management of your existing servers, workstations, network equipment, and cloud services. We'll audit your current setup, document everything, install monitoring agents, and begin proactive management. No need to replace working equipment—we work with what you have.
Get Fixed-Price IT Support for Your Lubbock Business
Call (806) 370-0624 for a free IT assessment and custom managed services quote