Commercial Supply Chain Commercial IT Smart Hands Multi-State

Nationwide IT Deployment for Federal GSA Contractor

Smart Hands IT Support for Federal Supply Chain Operations

Commercial

Project Category

May 2024 - November 2024

Project Date

Services Provided

Lubbock, Midland, Odessa, Roswell

Location

The Challenge

Office Depot, operating under federal GSA supply schedules, required rapid-response IT smart hands support across multiple locations in rural West Texas and New Mexico. Projects ranged from desktop deployment to network equipment installation and server maintenance, often with tight turnaround requirements to support federal agency operations.

Our Solution

Nova Titan Systems provided on-demand IT smart hands support as a regional partner for AVASO Technology Solutions. Our West Texas presence enabled 4-hour response times for urgent federal contractor deployments, ensuring Office Depot could meet federal agency service level agreements.

Services Provided

IT smart hands support and rapid response
Desktop deployment and configuration
Network equipment installation
Server maintenance and troubleshooting
Federal contractor logistics support
Multi-location coverage across rural areas

Results Achieved

Completed 6+ federal contractor IT deployments
Maintained 100% on-time completion rate
Delivered consistent regional IT support for federal operations
Established regional coverage capability for AVASO
Enabled federal GSA contractor to serve rural agencies

Community Impact

By providing reliable IT deployment support for federal contractors in rural areas, we ensure that federal agencies in underserved regions receive the same rapid, professional IT support available in major cities. This work directly supports federal operations serving rural communities across West Texas and New Mexico.