Common questions about cybersecurity services.

Core Services:

• Network Security Audits
• Cloud Security Checkups
• Website Security Scans
• Cybersecurity Training
• TV/Smart Home Installations
• Remote Tech Support

Specialized Services:

• Incident response and forensics
• Firewall configuration and management
• Vulnerability assessments
• Security policy development
• Ongoing security monitoring

Flexible Pricing Tailored to Your Needs:

Our team delivers comprehensive technology services with pricing based on your specific requirements, project scope, and business goals. Every organization has unique needs, and we provide customized quotes to ensure you get the right solution at the right value.

What Affects Pricing:

• Project scope and complexity
• Number of devices or users
• On-site vs. remote delivery
• Urgency and timeline requirements

Additional Information:

• Emergency services: Premium rates apply
• Multiple service discounts available
• Payment: Cash, check, or card
• Payment due upon completion

Schedule a free consultation to discuss your needs and receive a customized quote: Book Now or call (806) 370-0624.

Currently, we focus on project-based services and don't offer traditional MSP (Managed Service Provider) contracts. However, we do provide:

• Follow-up support for completed projects
• Quarterly security check-ins
• Priority scheduling for existing clients
• Discounted rates for repeat services

For businesses needing ongoing support, we can discuss custom arrangements based on your specific needs.

Primary Cloud Platforms:

• Cloud Infrastructure - Certified specialist
• Amazon Web Services (AWS)
• Microsoft Azure

Services Include:

• IAM (Identity & Access Management) audits
• Multi-factor authentication setup
• Security configuration reviews
• Compliance assessments
• Cost optimization recommendations

Absolutely! Home network security is a key focus area.

Home Network Services:

• Router security configuration
• Wi-Fi security optimization
• Smart home device security
• Network monitoring setup
• VPN configuration for remote work
• Guest network isolation

Most home network issues can be resolved in a single visit, typically 1-3 hours depending on complexity.

Yes, we provide comprehensive incident response services:

Malware & Incident Response:

• Malware detection and removal
• Ransomware recovery assistance
• Forensic analysis of security incidents
• System hardening post-incident
• Evidence preservation if needed
• Recovery planning and implementation

Emergency Response: Available 24/7 for critical security incidents. Contact us immediately if you suspect a breach.

Cybersecurity Emergencies Include:

• Active ransomware or malware attacks
• Suspected data breaches or unauthorized access
• Business-critical systems down due to security issues
• Confirmed network intrusions
• DDoS attacks affecting operations
• Loss of access to critical systems or data

Response Protocol:

1. Call (806) 370-0624 immediately
2. Do NOT turn off affected systems unless instructed
3. Disconnect from internet if safe to do so
4. Document what happened and when
5. Preserve any evidence or suspicious emails

Emergency Contact Methods:

• Primary: (806) 370-0624 - Available 24/7
• Email: emergency@novatitan.net
• Secure: Client portal messaging

Response Times:

• Critical emergencies: Immediate
• Business hours: Within 1 hour
• After hours: Within 2-4 hours
• Remote support: Available immediately

Note: Emergency rates apply for after-hours and weekend calls.