Common questions about cybersecurity services.

On-site services: Lubbock and surrounding West Texas areas including Plainview, Levelland, Brownfield, and Slaton.

Remote services: Available nationwide for cloud security audits, vulnerability assessments, security training, and remote troubleshooting. No geographic limitations for remote work.

Emergency Response Times:

• Same-day response for emergency calls in Lubbock area
• Remote emergency support available 24/7 nationwide
• Critical security incidents prioritized with immediate response
• Non-emergency requests typically handled within 24-48 hours

Yes! We offer free 30-minute security consultations to assess your current security posture and recommend improvements.

This includes:

• Basic security assessment
• Identification of immediate vulnerabilities
• Customized recommendations
• Service planning and pricing discussion

Schedule online at novatitan.net/book-now or call (806) 370-0624.

Core Services:

• Network Security Audits ($299)
• Cloud Security Checkups ($399)
• Website Security Scans ($199)
• Cybersecurity Training ($249)
• TV/Smart Home Installations ($99+)
• Remote Tech Support ($75/hour)

Specialized Services:

• Incident response and forensics
• Firewall configuration and management
• Vulnerability assessments
• Security policy development
• Ongoing security monitoring

Service Pricing:

• Network Security Audit: $299
• Cloud Security Checkup: $399
• Website Security Scan: $199
• Cybersecurity Training: $249
• TV/Device Installation: $99+
• Remote Support: $75/hour

Additional Information:

• Emergency services: Premium rates apply
• Multiple service discounts available
• Payment: Cash, check, or card
• Payment due upon completion

Currently, we focus on project-based services and don't offer traditional MSP (Managed Service Provider) contracts. However, we do provide:

• Follow-up support for completed projects
• Quarterly security check-ins
• Priority scheduling for existing clients
• Discounted rates for repeat services

For businesses needing ongoing support, we can discuss custom arrangements based on your specific needs.

Primary Cloud Platforms:

• Oracle Cloud Infrastructure (OCI) - Certified specialist
• Amazon Web Services (AWS)
• Microsoft Azure

Services Include:

• IAM (Identity & Access Management) audits
• Multi-factor authentication setup
• Security configuration reviews
• Compliance assessments
• Cost optimization recommendations

Absolutely! Home network security is a key focus area.

Home Network Services:

• Router security configuration
• Wi-Fi security optimization
• Smart home device security
• Network monitoring setup
• VPN configuration for remote work
• Guest network isolation

Most home network issues can be resolved in a single visit, typically 1-3 hours depending on complexity.

Yes, we provide comprehensive incident response services:

Malware & Incident Response:

• Malware detection and removal
• Ransomware recovery assistance
• Forensic analysis of security incidents
• System hardening post-incident
• Evidence preservation if needed
• Recovery planning and implementation

Emergency Response: Available 24/7 for critical security incidents. Contact us immediately if you suspect a breach.

Cybersecurity Emergencies Include:

• Active ransomware or malware attacks
• Suspected data breaches or unauthorized access
• Business-critical systems down due to security issues
• Confirmed network intrusions
• DDoS attacks affecting operations
• Loss of access to critical systems or data

Response Protocol:

1. Call (806) 370-0624 immediately
2. Do NOT turn off affected systems unless instructed
3. Disconnect from internet if safe to do so
4. Document what happened and when
5. Preserve any evidence or suspicious emails

Emergency Contact Methods:

• Primary: (806) 370-0624 - Available 24/7
• Email: emergency@novatitan.net
• Secure: Client portal messaging

Response Times:

• Critical emergencies: Immediate
• Business hours: Within 1 hour
• After hours: Within 2-4 hours
• Remote support: Available immediately

Note: Emergency rates apply for after-hours and weekend calls.